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Privacy Policy

Maison Pence (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, subscribe to communications, or engage with our services.

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By using this website, you consent to the terms described below.

Information We Collect

We collect personal and non-personal information to provide, improve, and personalize your experience. This may include:

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Personal Information (you voluntarily provide):

  • Name, email address, and contact details

  • Business name or company information

  • Billing and payment information (processed securely via third-party payment systems)

  • Project details or information you share through forms or consultations

 

Automatically Collected Information:

  • Browser type and version

  • Device information and operating system

  • IP address and general geographic region

  • Site analytics (pages visited, time on page, referring links)

 

We use tools such as Google Analytics or similar tracking systems solely to understand visitor behavior and improve the user experience.

How We Use Your Information

We use collected information to:

  • Communicate with you regarding inquiries, proposals, and projects

  • Provide requested services or deliverables

  • Process payments and manage billing

  • Improve our website, offerings, and client experience

  • Send occasional updates, newsletters, or announcements (only with your consent)

 

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Email Communication

If you choose to subscribe to our mailing list or download free resources, you may receive periodic emails about Maison Pence updates, publications, or offers.

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You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.

Data Security

We take appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, or disclosure.  Payment details are encrypted and processed through secure, reputable payment gateways. We do not store your full credit card information on our servers.

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to enhance site functionality and analyze traffic patterns. You may disable cookies through your browser settings; however, doing so may affect some site features or functionality.

Third-Party Services

We may use trusted third-party providers for functions such as:

  • Email marketing (e.g., ConvertKit, Mailchimp)

  • Payment processing (e.g., Stripe, PayPal)

  • Analytics (e.g., Google Analytics)

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These providers have their own privacy policies and comply with applicable data protection laws. We only share information necessary for these services to operate.

Data Retention

We retain your personal information only as long as necessary to fulfill project, contractual, or legal obligations.  You may request deletion of your personal data at any time by contacting us.

Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Request a copy of the data we hold about you

  • Withdraw consent for email communication

  • Lodge a complaint with your local data protection authority

We respect all such rights and will comply promptly with any verified request.

Children’s Privacy

Our website and services are intended for adults and professional clients. We do not knowingly collect or store information from anyone under 16 years of age.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted here with an updated effective date.

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